Effective Date: April 2026
This Privacy Policy explains how The Kind Reset Cleaning Co collects, uses, stores and protects personal information about our customers and website visitors, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The Kind Reset Cleaning Co ("we", "us", "our") is a domestic and commercial cleaning business operating in Bristol and the surrounding areas. We are the data controller for the personal information described in this policy. Contact: hello@kindresetcleaning.co.uk
We collect the minimum personal data needed to quote for and deliver a cleaning service: • Name, email address, phone number • Property address and access instructions (keys, key-safe codes) • Service preferences (frequency, product sensitivities, pets, hazards) • Payment records (bank transfer references, invoice history) • Correspondence with us (emails, SMS, WhatsApp messages) • Website analytics data (pages viewed, referrer, broad geographic region) via privacy-respecting, cookie-free analytics We do not collect special category data (health, ethnicity, etc.) unless you voluntarily disclose it (for example, a cleaning-product allergy).
We rely on the following UK GDPR lawful bases: • Contract (Article 6(1)(b)) — to quote, book, and deliver the service you have requested • Legitimate interests (Article 6(1)(f)) — to respond to enquiries, prevent fraud, and improve our service • Legal obligation (Article 6(1)(c)) — to retain invoicing records under HMRC requirements • Consent (Article 6(1)(a)) — where you have opted in to marketing communications (you can withdraw consent at any time)
We use your information to: • Prepare and send quotes • Book, schedule, and deliver cleans • Send appointment reminders and follow-up messages • Issue invoices and record payments • Respond to questions, complaints, or damage reports • Comply with our legal and regulatory obligations We never sell or share your data with third parties for marketing.
• Enquiry records: 12 months from last contact • Active customer records: for the duration of the service relationship plus 12 months • Invoicing and tax records: 6 years, as required by HMRC • Marketing consent records: until you withdraw consent, plus a further 2 years to prove the withdrawal After these periods we securely delete or anonymise your data.
Under UK GDPR you have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data ("right to be forgotten") • Restrict or object to processing • Data portability (receive your data in a portable format) • Withdraw consent at any time where processing is based on consent To exercise any of these rights, email hello@kindresetcleaning.co.uk. We will respond within one calendar month.
• All systems are accessed via strong passwords and multi-factor authentication where available • Keys and access codes are stored separately from client addresses and are never labelled • Our website uses HTTPS encryption for all traffic • Staff are trained in data-protection responsibilities and sign confidentiality agreements • We keep software and devices up to date with security patches
Our services are not directed at children under 16, and we do not knowingly collect data from children. If you believe a child has submitted personal data to us, please contact us and we will delete it.
If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO): Website: ico.org.uk Phone: 0303 123 1113 Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
We may update this Privacy Policy from time to time to reflect changes in the law or in how we operate. The "Effective Date" at the top of this page will show when it was last updated. Material changes will be notified to existing customers by email.
Questions about your data? Contact us.